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Will you add my country to your shipping list?
Your page says that if I order 5 or more pigment samples, shipping is $5 or $7, but I'm being charged the full amount. What can I do?
How much will shipping cost?
Do you sell full size MAC items?
How many uses are in a 1/4 tsp sample?
What is a MAC Pressed Pigment eyeshadow pan?
Why press pigments?
Is it authentic MAC Pigment?
How much pigment is actually in the pan?
Will the pressed pigment pan fit in my MAC palette?
What size is the pan?
How many uses is a MAC Pressed Pigment Pan good for?
Do you take special requests?
Will the empty pans that you sell fit into my MAC palette?
You have some negative feedback. What's up with that?
I just filled my cart with lots of stuff & shipping is almost $100! What do I do?
I've got my pigment & my pans. How do I press them?
I want to hear about upcoming sales & specials. Do you have a mailing list?
I've bought from you before. What does this get me?
How can I pay with a money order?
I want to get cash back for shopping at my favorite online stores including Sephora & Ulta!


Will you add my country to your shipping list?
Sure, just send me an email, and I'll add it right away.

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Your page says that if I order 5 or more pigment samples, shipping is $5 or $7, but I'm being charged the full amount. What can I do?
At this time, eCrater is not allowing us to edit the shipping amount, so the only way to do it is to pay the full amount, and we'll refund the difference. Please send an email as a reminder, just in case we forget! The only exception is international orders over $100 which will require shipping with tracking for your protection. *PLEASE NOTE: Combined shipping discount does not apply to samples in the sale section of the site, only full price items.

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How much will shipping cost?
The easiest way to figure it out is to add everything to your shopping cart, and enter your shipping information, and it will give you your total. This goes for international shipping as well.

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Do you sell full size MAC items?
Actually, yes, we do. New items are being added daily, so check back often.

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How many uses are in a 1/4 tsp sample?
Depending on usage, it is usually good for 20-30 applications.

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What is a MAC Pressed Pigment eyeshadow pan?
It is MAC pigment that has been mixed with alcohol, dried, and then pressed into an empty eyeshadow pan.

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Why press pigments?
Loose powders can be messy, and this is a more convenient way to enjoy your pigments. The pan can pop right into your palettes, next to your regular shadows.

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Is it authentic MAC Pigment?
Yes, we only sell 100% authentic MAC products.

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How much pigment is actually in the pan?
Each eyeshadow pan is at least 1/2 tsp. That is DOUBLE the amount of the usual MAC pigment sample. Please note, the pan is not filled to the top. 1/2 tsp fills the pan up about half way.

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Will the pressed pigment pan fit in my MAC palette?
Absolutely! It is the exact same size as regular MAC shadows.

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What size is the pan?
It is 26mm diameter.

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How many uses is a MAC Pressed Pigment Pan good for?
The average useage for 1/2 tsp pigment sample is AT LEAST 40 uses.

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Do you take special requests?
Sure! If there is a pigment that you are interested in having pressed, and don't see it listed in our store, just ask!

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Will the empty pans that you sell fit into my MAC palette?
Of course! They are the exact same size as MAC pans.

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You have some negative feedback. What's up with that?
I wish I knew. Negative & neutral feedback is always a surprise to me. I ALWAYS work with my customers (which my regulars will tell you), so if you have a problem, or question about your order, please let me know before leaving feedback. I'll make it right.

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I just filled my cart with lots of stuff & shipping is almost $100! What do I do?
Unfortunately eCrater's shipping matrix adds shipping based on weight. Just email me, and I can send you an invoice directly with correct shipping. Shipping almost NEVER costs over $20, and that is only for international orders over $100 which will require shipping with tracking ;)

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I've got my pigment & my pans. How do I press them?
I found a fantastic tutorial on youtube, that explains the whole process step by step. He has so many great tips, you'll want to subscribe to his channel! http://www.youtube.com/user/EnKoreMakeup http://www.youtube.com/watch?v=XRvaaM7MwTw

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I want to hear about upcoming sales & specials. Do you have a mailing list?
Please add me on myspace to be notified of upcoming sales and specials: www.myspace.com/starsmakeuphaven

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I've bought from you before. What does this get me?
Be sure and let me know if you are a return customer. I always like to add something special for my friends that have bought from me before. :)

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How can I pay with a money order?
I don't usually accept money orders, but will do so for certain orders. Just email me for details.

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I want to get cash back for shopping at my favorite online stores including Sephora & Ulta!
Copy and paste this link and get $5-10 for signing up. I've gotten $562.94 so far! Wanna get cash back for shopping at your favorite stores, incl. Sephora & Ulta? http://www.ebates.com/referral/0408bonusosu.htm?referrerid=6zq%2BCIvCNaM%3D

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Last Updated: 20 Jun 2010 19:41:43 PDT home  |  about  |  terms  |  contact
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